Privacy Policy for Fig Cleaning Co.

Last Updated: April 21, 2026

1. Introduction

This Privacy Policy describes how Fig Cleaning Co. ("Company," "we," "us," or "our") collects, uses, and shares information when you use our website and book our cleaning services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect information you provide directly to us, including:

  • Contact Information: Name, email address, phone number, and service address.

  • Payment Information: Credit card and billing details (processed securely via our payment processor).

  • Service Details: Preferences, special instructions, and property access information (codes/keys).

  • Automated Data: IP address and browser type via our booking platform, ZenMaid.

3. Data Sharing & Privacy for SMS

  • SMS Consent: By providing your phone number, you are consenting to receive text messages from Fig Cleaning Co. at the number provided. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies.

  • Data Sharing: Customer data is not shared with 3rd parties for promotional or marketing purposes. Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data. We maintain administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure of customer data. We do not transfer or share consumer mobile opt-in data to external organizations for any purpose.

4. Fig Cleaning Co. Messaging Terms and Conditions

  1. Message Types: By opting in, you agree to receive informational and conversational text messages from Fig Cleaning Co., including appointment reminders, service updates, and customer support.

  2. Opt-Out: You can cancel the SMS service at any time. Just text STOP or CANCEL to (570) 533-9515. After you send the SMS message STOP or CANCEL to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time.

  3. Help: For help, reply HELP to (570) 533-9515 or contact figcleaningco@gmail.com.

  4. Carriers are not liable for delayed or undelivered messages.

  5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

  6. If you have questions about these SMS terms, contact Fig Cleaning Co. at figcleaningco@gmail.com or (570) 533-9515.

5. How We Use & Share Non-Mobile Information

We use your information to schedule and deliver cleaning services. We share necessary details (name/address/access codes) with our internal cleaning staff.

While we use third-party service providers (ZenMaid for scheduling, Stripe/Square for payments) to facilitate our business operations, these providers are strictly prohibited from using your mobile number for their own marketing purposes. We do not sell your personal information.

6. Data Security

We implement reasonable security measures to protect sensitive home access information. No method of electronic storage is 100% secure; we recommend periodically updating your home access codes.

7. Your Rights

You may request access to, correction of, or deletion of your personal information at any time. To exercise these rights, please contact us at figcleaningco@gmail.com.

8. Changes to this Policy

We may update this policy periodically. Continued use of our Services after changes are posted constitutes acceptance of the revised policy.

Contact Us:

Email: figcleaningco@gmail.com

Phone: (570) 533-9515