The First Visit: To secure your initial deep clean or first-time service, we require a non-refundable 50% deposit at the time of booking. This ensures your spot on our calendar and is applied directly to your total.

Billing: We operate a convenient, paperless payment system. A valid card must be kept on file in our secure Customer Portal. Billing occurs 1–2 business days following your service. For your security, please never share card details via text or email.

Unpaid Balances: In the rare event of non-payment, the client is responsible for all costs associated with debt recovery, including legal fees.

The 24-Hour Rule: Our technicians depend on a consistent schedule for their livelihood. Please provide at least one full business day’s notice for any changes. Cancellations made inside this window will incur a 50% service fee to cover our team’s lost wages.

Accessing Your Home: We want to get straight to work! If we are unable to enter your home upon arrival, a 50% lockout fee applies. We highly recommend a digital keypad or lockbox for the most seamless experience.

Frequency Matters: Our rates are based on the maintenance level of your home. If you skip a recurring visit, an additional "catch-up" fee may apply on our return to account for the extra buildup.

Parting Ways: You can cancel your recurring service at any time. We kindly ask for two weeks' notice so we can support our staff's transition.

Eco-Commitment: We provide all equipment and botanically-based, eco-friendly supplies. To protect our staff and your air quality, we are a bleach-free company.

Health Hazards: Our team is not trained to handle bio-hazards (human/pet waste, mold, etc.). We also ask that you refrain from smoking in the home while we are working to maintain a healthy environment for our pros.

Safety Limits: For the safety of our technicians, we do not move furniture over 15 lbs or climb higher than a three-step ladder.

Secure Spaces: Please ensure all weapons are stored in a locked area that is excluded from our cleaning plan. If an unsecured weapon is found, our team will safely exit the area and notify you immediately.

The "Pre-Clean" Pick-Up: We want to spend our time deep-cleaning your surfaces, not moving personal items. Please clear clutter (toys, clothes, dishes) the night before.

Sanity Saver Add-on: If life is too busy for a tidy-up, let us know! We offer a "Sanity Saver" add-on to handle the laundry folding and general organization for you.

Arrival Windows: Our team works between 8 AM and 5 PM. While we cannot guarantee a specific minute of arrival, we do our best to honor your preferred timeframe.

Our Promise: If any area of your home doesn't meet your expectations, notify us within 24 hours. We don’t offer refunds, but we will return within two business days to re-clean the specific area at no cost to you.

Quality Support: You’ll receive a simple one-question survey after each visit. Your feedback helps us celebrate our "rockstar" employees and refine our training.

Our Team: We invest deeply in our employees through background checks and specialized training. By joining our service, you agree not to privately solicit or hire our staff. Should you choose to hire an employee for private use, a $2,500 referral fee will be due immediately.

Incidental Damage: We treat your home with the utmost care. For accidental breakage, we provide a service credit up to $500. For larger claims, we will assist you in coordinating with your homeowners' insurance or our own provider as appropriate.